Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At Treskart, we want you to have a satisfactory shopping experience. Eligible products may be returned according to the conditions below.

Return Period

Customers may request a return within 3 days from the date of delivery.

Return requests made after 3 days may not be accepted.

Reasons for Return

Eligible returns may include:

- Wrong product received.

- Product received damaged.

- Product received defective, where applicable.

- Customer does not like the product or has changed their mind, where the product is eligible for such return.

Damaged or Wrong Product

If you receive a damaged or wrong product, you must contact us within the 3-day return period.

For damaged or wrong-product claims, a complete unboxing video is mandatory.

The video should clearly show the package being opened and the condition of the product.

This requirement helps us verify whether the product was damaged before or during delivery and helps prevent fraudulent or false damage claims.

We may also request photographs, packaging images, order details, or other reasonable evidence.

Change-of-Mind Return

If you simply do not like the product or have changed your mind, you may request a return within 3 days of delivery, provided the product is eligible.

For change-of-mind returns, an unboxing video is not mandatory.

The product should generally be unused, undamaged, and in its original condition, including original packaging, accessories, tags, or other included items where applicable.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, personal-use, cosmetic, consumable, health, safety, or other legitimate restrictions.

Examples may include certain face washes, skincare, cosmetics, personal-care, hygiene, and similar products.

The applicable return restriction will be mentioned on the relevant product page.

Return Approval

After receiving a return request, Treskart may review the request and verify the applicable conditions before approving the return.

Approval does not automatically guarantee a refund until the returned product has been received and verified where applicable.

Refund Process

After an eligible returned product is received and the required verification is completed, Treskart will initiate the applicable refund within 1–7 business days.

The amount may take additional time to appear in the customer's bank account, card, UPI account, or other payment method depending on the bank, payment gateway, or financial institution.

Contact for Returns

To request a return, contact:

Email: support@treskart.com

WhatsApp: +91 9238067264

Please provide your order number and relevant details about the return request.